Shipping Policy
We want your coffee to reach you as quickly as possible whilst making sure it meets our standards and arrives fresh and ready for you to enjoy.
We currently offer delivery on orders placed directly with us. Here's everything you need to know about how we preare and send your coffee
Where we deliver
We currently deliver within the UK.
If you are unsure whether we can deliver to your area, just send us a message before placing your order and we'll be happy to help!
Delivery Charges
Where possible, our coffee is packaged to fit through your letterbox and so orders are sent using large leter postal services.
A postage charge will be added to your order to cover the cost of sending your coffee to you. The applicable postage cost will be confirmed when you place an order. Postage charges will depend on the size and weight of your order. For larger orders that cannot be sent as a large letter, a different postage method and charge may apply.
When will your order be sent?
We will only prepare and fulfil your order once payment has been received.
We aim to keep a stock of coffee available in stock to fulfil your order, but we also grind coffee to order at regular intervals throughout each month to help ensure you receive it as fresh as possible. Depending on the stock available and when your order is placed, your coffee may be added to our next grind session. If this is the case then we will let you know when your order is confirmed whether to expect a slight delay before your coffee is sent.
If you order multiple pouches and some of your coffee is available or ready before the rest we will contact you to find out whether you want to split your order into separate deliveries where practical. If splitting your order means that additional postage is required, we will also let you know before sending any of your order. Full payment for the complete order will still be required before it is fulfilled if you choose to split your order into seperate deliveries.
Delivery times
We will aim to send your coffee as soon as possible once it has been prepared and is ready to go.
Orders will be sent by Royal Mail, with the delivery service service depending on the size and weight of your order. Once your order has been posted, delivery times will depend on Royal Mail and are outside of our control. We therefore cannot guarantee a specific delivery date.
If there is a significant delay with your order or it doesn't arrive as expected, please get in touch and we will do our best to help. If you have any further questions about delivery times then please get in touch.
Problems with your delivery
If your coffee arrives damaged, is incorrect, or doesn't arrive within a reasonable time, please contact us as soon as possible.
If your order appears to have been delayed after postage or lost in the post, we will work with you to investigate the issue with Royal Mail and do our best to help to resolve it. If your coffee arrives damaged or there is a problem with the quality of your order, please get in touch and we will work with you to find an appropriate solution.