Privacy Policy
At Grounds for Adventure, we respect your privacy and want you to feel confident about how we use your information.
Grounds for Adventure is responsible for the personal information collected through this website. If you have any questions about how we use your information, you can contact us at:
hello.groundsforadventure@gmail.com or via the contact form on our website.
What Information We Collect
Depending on how you interact with us, we may collect:
- Your Name
- Your email address
- Your delivery address
- Any information that you include in messages or emails
- Details relating to your coffee order
- Website and cookie information (where applicable)
We only collect the information that we need to communicate with you, fulfil your order and provide products and services.
How We Use Your Information
We may use your information to:
- Respond to emails, enquires and messages
- Process and manage coffee orders
- Communicate with you about an order
- Respond to stockist enquiries
- Provide customer support
- Improve our website and customer experience
- Meet our legal and accounting obligations
- Understand how our website is used (where analytics are enabled)
We will not use your personal information for marketing without your consent or unless we have a lawful basis to do so.
How We Keep Your Information
We take reasonable steps to keep your personal information secure and only allow access where it is needed to protect it from unauthorised access, loss, misuse or disclosure.
We use third-party service providers to help us operate our website and communication with you. These currently include Wix, which hosts our website and processes information submitted through our website; Google, which provides out email service and Monzo for our business banking and payment processing. These providers may process personal information as part of providing their services for us.
How Long We Keep Your Information
We only keep your personal information for as long as we need it for the purpose it was collected or for as long as we are legally required to keep it. We may keep information relating to orders and transactions for the period required for accounting and legal purposes.
When we no longer need your personal information, we will securely delete it or anonymise it where appropriate.
Your Rights
Under UK data protection law, you have rights over the personal information we hold about you. Depending on the circumstances, these may include the right to:
- Ask what personal information we hold about you
-Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain cicumstances
- Ask us to restrict how we use your information in certain circumstances
- Object to certain uses of your personal information
- Request a copy of the personal information that we hold about you
If you would like to exercise any of these right, please contact us at: groundsforadventure@gmail.com or via the contact form on our website.
You also have the right to complain to Information Commissioners Office (ICO) if you are unhappy with how we have handled your personal information.
Cookie Policy
This section will be updated once our cookie settings are finalised.
Changes to This Policy
We may need to change or update this Privacy Policy from time to time if our website, services or the way we use personal information changes.
The latest version will always be published on this page.