Refund Policy
We love our coffee and hope that you do too! We want you to be happy with your coffee and your experience with Grounds for Adventure.
If there is a problem with your order, please get in touch with us as soon as possible and we will do our best to put things right.
You can cancel and return your order to us up to 14 days after your order has been delivered. To be eligible for a refund or return, your item must be unopened and in the same condition that you received it. In addition, your item must be in the original packaging, and you will need to have the receipt or proof of purchase. Upon informing us of your decision to cancel your order, you have 14 days to post your item back to us.
This policy explains when refunds, replacements or other solutions may be available to you.
Nothing in this refund policy affects your statutory rights as a consumer.
Cancelling an order
If you need to cancel your order, please contact us as soon as possible with your order details and proof of purchase.
If your order has not yet been prepared or dispatched, we will do our best to accommodate your cancellation. Once your order has been prepared or dispatched, cancellation and refund rights may depend on the circumstances and the type of product that you have ordered. Please see the returns and refunds section below for more information or contact us and we will explain the options that are available to you.
Refunds and Returns
If you wish to return an order, please contact us as soon as possible with your order details and proof of purchase.
You can cancel and return your order to us within 14 days of receiving your coffee. To be eligible for a refund and return, your coffee must be unopened and in the original packaging. When you contact us to return your order, you have a further 14 days to send your order back to us. Please contact us prior to returning your order so that we can provide return instructions.
We will notify you when we receive your return and update you on the status of your refund following inspection of the product. If your return is approved, a refund will be issued to you within 14 days for the product and initial postage charge. Refunds will be made using the same payment method used for the order unless we agree otherwise.
For change of mind returns, the customer is responsible for for the cost of returning the coffee to us. We recommend using a tracked or signed for service and keeping proof of postage for your records.
If your coffee arrives damaged, is faulty, incorrect or does not match the description provided when ordering, we will cover the reasonable cost of returning the item to us and will work with you to provide an appropriate refund or replacement. If your order is damaged, we may ask for photos of the damaged goods and packaging so that we can investigate further.
We will process any refund within the applicable legal timeframe.